TRAINEE CUSTOMER SERVICE OFFICER
Start Your Career in Local Government – Learn, Grow and Progress!
Are you motivated, enthusiastic and ready to take the next step in your career? The Shire of Goomalling is seeking a proactive and self-driven individual to join our team as a Trainee Customer Service Officer.
This is an exciting opportunity for someone looking to build a rewarding career in local government, develop valuable skills and gain practical, hands-on experience across a range of administrative and customer service functions.
We are committed to supporting your professional development, with opportunities for further training and career progression, including a pathway towards achieving a Diploma in Local Government.
This is a full-time position, and remuneration package will be as per Local Government Officers (Western Australia) Interim Award 2011.
Reporting to the DCEO you will be responsible for and including below but not limited to:
Receive phone calls in a courteous, helpful manner, identify callers’ needs and refer to appropriate personnel
Attend to customers’ needs in a prompt, pleasant and courteous manner
Take messages accurately.
Process incoming and outgoing mail
Complete bank deposits, make authorised petty cash reimbursements
Operate photocopiers and other office equipment
Undertake duties as required and instructed by the DCEO, CEO and Supervisor.
Stationery and supply stocktake and ordering supplies as required
Undertake mail collection, banking and other duties around town as required
Skills
Essential:
Ability to work cohesively, efficiently and effectively in a team environment
Effective oral and written communication and interpersonal skills
Time management and organisational skills
Relay clear, concise accurate messages.
Ability to create and edit basic documents in Microsoft Word and Excel
Understand and carry out security precautions when handling money
Demonstrate an understanding of the basic safety rules
Interpret maps, charts and tables used in the role
Display knowledge of general workplace terminology
Desirable:
Basic knowledge of Local Government operation and general procedures
Ability to work unsupervised
First Aid and Resuscitation qualification
Attributes and Qualities
Developing interpersonal and public relation skills to be able to communicate with the public.
Ability to effectively communicate and work well as part of a team
A desire to fully complete tasks to a high standard and show initiative in the workplace and be a “self-starter”.
The successful applicant will be required to undergo a Medical Assessment including Drug and Alcohol testing prior to commencement of employment.
Applicants are encouraged to contact Deputy Chief Executive Officer, Ms Natalie Bird (08) 9629 1101 for further information about the position.
For your application to be considered it must be received by 4.00pm Friday 18 December 2026 and should consist of:
· a cover letter
· completed application form,
· and your resume, which is to include 2 personal and or business referees.
A Position Description and Application Form can be obtained by contacting Linley Dreghorn on 9629 1101, or email eaceo@goomalling.wa.gov.au
Applications are to be addressed to Samuel Bryce CEO, marked Private & Confidential, and can be delivered:
· in person at our office,
· via email to eaceo@goomalling.wa.gov.au
· or post to: Samuel Bryce
Chief Executive Officer
Shire of Goomalling
PO Box 118
Goomalling WA 6460